Klyro
Messenger channel

Support customers on Facebook Messenger

Connect your Facebook Page to Klyro. Manage Messenger conversations in your unified inbox β€” no need to share Facebook access with your support team.

Official Meta APINo page access needed for agentsSetup in minutes

Alex Thompson

Active now

Hi! I saw your post about the summer sale. Is it still on?
Hey Alex! Yes, our summer sale is still running until this weekend.
Do you have the blue jacket in size M?
Yes! We have 3 in stock. Want me to reserve one?

Professional Messenger, integrated with your operation

With an integrated solution, your company serves customers directly from Facebook chat, delivering fast replies, personalized experiences and a closer relationship β€” all on one of the world's most popular channels, with more than 1.3 billion users.

Secure access

Agents don't need Facebook page access

Keep your Facebook Page secure. Your support team responds to messages through Klyro β€” they never need direct access to your Facebook account or admin rights to your page.

  • Only the page admin connects to Klyro once
  • Support agents respond through Klyro only
  • No Facebook login credentials shared
  • Revoke access anytime from Facebook settings
  • Full audit trail of every message

Your Company Page

Connected via Meta Business API

Connection StatusConnected
Page AdminOnly you
Support Agents8 in Klyro
Agent FB AccessNot required
Quick setup

Connect your page in minutes

No complicated configuration. Just connect your Facebook account, select your page, and you're ready to receive messages in Klyro.

1

Add the Messenger channel

Select Facebook Messenger from your inbox settings.

2

Connect your Facebook account

Authorize Klyro via Meta's secure OAuth flow.

3

Select your page

Choose which Facebook Page to connect. Done β€” messages will appear in your inbox.

  • OAuth-based secure connection
  • Connect multiple Facebook Pages
  • No technical setup required
  • Messages sync instantly
  • Historical messages imported
Unified inbox

Product inquiry

Messenger

Today

Order follow-up

Email

2 days ago

Shipping question

Messenger

1 week ago

Refund request

WhatsApp

1 week ago
Unified inbox

Messenger alongside all your channels

Facebook messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.

  • All Messenger conversations in your team inbox
  • See customer history across all channels
  • Apply labels, assign agents, use automations
  • Same workflow as email and chat
  • No need to switch between apps
AI powered

AI-powered Messenger responses

Klyro AI helps your team respond faster on Messenger. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.

  • AI suggests responses based on your knowledge base
  • Auto-respond to common questions
  • Translate messages to any language
  • Smart handoff to human agents when needed
What are your store hours on weekends?
AI suggests

We're open Saturday 10am–6pm and Sunday 12pm–5pm. Anything specific you're looking for? I'd be happy to check stock before you visit.

Real-time engagement and sales

Messenger is a powerful channel to attract, engage and convert customers. Use Facebook campaigns and ads to start conversations automatically and bring customers into service in a natural way β€” turning interest into sales with more speed and efficiency.

Smart 24/7 automation

Stay available all the time with smart chatbots. Automate your page's service, build personalized conversation flows and reply to customers instantly, cutting queues and improving the user experience.

Integration with an omnichannel strategy

Messenger doesn't have to be an isolated channel. Plug it into an omnichannel platform and manage every conversation in one place β€” including WhatsApp, Instagram, live chat and more β€” for a continuous, organized customer journey.

Service control and management

Get full visibility of customer interactions. Track performance reports, organize service across teams and monitor support quality in real time. With centralized data, your team makes more strategic and efficient decisions.

Expand your reach with strategic features

Take advantage of features that supercharge your service: direct link (m.me) to start conversations quickly, QR codes for offline materials, easy integration with your Facebook page and direct, instant communication with customers.

Team features for Messenger

Collaborate effectively with your team on Facebook conversations.

Agent assignment

Route Messenger conversations to the right team members automatically or manually.

Private notes

Add internal notes to conversations that customers can't see. Great for handoffs.

Canned responses

Save and reuse common replies. Respond to FAQs in seconds.

Labels & tags

Organize conversations with labels. Filter and find specific chats easily.

Automations

Set up rules to auto-assign, label, or respond based on message content.

Reports

Track response times, resolution rates, and team performance on Messenger.

Turn conversations into results

When you use Messenger as a strategic channel, your company moves every metric that matters.

  • Higher audience engagement
  • Faster response times
  • More sales opportunities
  • Stronger customer relationships
  • Modern service tuned to the digital consumer

Connect your Facebook Page today

Start managing Facebook Messenger conversations in your unified inbox. Centralize, automate and professionalize your service where your customers already chat every day.