Analytics
Data-driven customer service decisions
Real-time dashboards, ready-made reports and BI exports. Know exactly how your team, channels and bots are performing.
20+Ready-made reports
Real-timeDashboard refresh
100%BI-exportable
From operations to strategy
1
Real-time dashboards
Volume, SLA, CSAT and team capacity on a single screen.
2
Ready-made reports
Performance by agent, channel, department and period.
3
Exports and BI
Send data to Looker, Power BI or your data warehouse.
Use cases
SLA tracking
Monitor handle time, response time and SLA compliance live.
Per-agent performance
Compare productivity, CSAT and volume across the team.
Channel ROI
Discover which channel delivers most value and where to invest.
Results that matter
20+
Ready-made reports
Real-time
Dashboard refresh
100%
BI-exportable
Customer service guided by data
Stop supporting in the dark and start deciding with data.